Sign in
Join the scheme
Forgot your password
Sign in to Dispute Resolution Platform
Forgot password

Enter the email you used to register with and we’ll send you a link to reset your password.

Sign out

Are you sure you would like to sign out of your Energy Ombudsman account?

Sign out
menu
Join the scheme
close
Join the scheme
arrow_back_ios
close
Join the scheme
arrow_back_ios
close
Join the scheme
arrow_back_ios
close
Join the scheme
arrow_back_ios
close
Join the scheme
arrow_back_ios
close
Join the scheme

Some content here

Main Banner CO

Welcome to the Communications Provider Portal

Provided by Communications Ombudsman, we use complaints to help the communications sector deliver better customer service with 20 years of experience.

Join the scheme

What our members say about our service

    format_quote

    Communications Ombudsman are easy to deal with, always on hand for any support we may need, it's a real collaboration with new ideas and ways of thinking. 

    Three
    format_quote

    Communications Ombudsman help us to drive improvements within our business, providing insight and always with the customer at the heart of everything they do.

    EE
    format_quote

    The staff are friendly, efficient, and informative. They are always happy to support and provide further guidance, when required, and that they are always very fair.

    MTech Communications
    format_quote

    Communications Ombudsman help us to support our customers better and improve our organisation. They go above and beyond, fully explaining processes and policies.

    Tesco
CO How we work with communications suppliers

How we work with communications providers

  1. We provide fair and impartial decisions with over 20 years experience
  2. Our secure online system provides dynamic access to case updates
  3. Both sides can easily upload supporting information
  4. We send regular service update emails to keep them up-to-speed
  5. Direct contact for deeper understanding on complex cases
  6. Insights based on real customer disputes to improve their service
  7. Data reports identifying trends presented at regular free B2B events
  8. Group and one-to-one training opportunities available on request

Suggested reading

What is a 'Communications Provider'?

Does my company need to sign up to your scheme?

Do you fine communications companies?

Who are the Trust Alliance Group?

Reports and Data

FAQs

Terms of Reference

Log in to the Dispute Resolution Platform

Latest News

Explore all navigate_next
Comms logo
Regulation

Communications Ombudsman welcomes Ofcom’s proposal to shorten the timeline in which consumers can access Alternative Dispute Resolution

Jan 16, 2025
Tag og 1200x630
Company News

Trust Alliance Group appoints new Group Chief Executive

Nov 28, 2023
Tag og 1200x630
Company News

New vision for Ombudsman Services in exciting move to group structure (Trust Alliance Group)

Jul 26, 2023
OS Room at the Inn June 2023
Company News

Trust Alliance Group presents Room at the Inn with £2000 donation

Jul 03, 2023
Explore all navigate_next

Looking for something? We’re happy to help.

Contact us